Why some one will do something like that

Don’t talk to riders much.

Say hello using their name.

Nicely Ask them to put on seatbelt.

Ash how’s their day.

Then only answer questions briefly but nicely.

And smile some.

But keep interactions at a minimum.

Your job is to drive them, not chat them up

Do you have video recording in your vehicle? I would be requesting more information about the complaints & if you have video recording then let them know if that & you can provide footage of those rides for them to review

How many have you gotten and what was the time frame? Some riders just make things up to get a free ride from Uber, so most of us eventually get some kind of negative feedback. However, if you keep getting this, it might be something that you're doing, maybe even unintentionally.

One uncomfortable ride shouldn’t erase months or years of safe driving. Consistency should matter more than isolated incidents.

False or exaggerated reports do happen. That’s why proper review systems and evidence-based decisions are so important.

Platforms should provide specific feedback instead of generic warnings. If drivers know exactly what happened, they can learn and avoid repeating mistakes.

Respect should go both ways. Drivers are providing a service, but they’re also human. Mutual courtesy can prevent many of these situations.

Losing access to the app means losing income. For many drivers, this is their main livelihood. The system should focus on correction and education before punishment.

Sometimes cultural differences, language barriers, or simple miscommunication can make situations feel uncomfortable. That doesn’t always mean bad intent from the driver.

Rider comfort and safety absolutely matter, but drivers deserve protection too. A warning without clear context leaves drivers confused about what actually went wrong and how to improve.

This is honestly one of the scariest parts of driving. You can work professionally for months, but a few complaints — even misunderstandings — can suddenly put your account at risk. There should always be a fair investigation from both sides.